Delivery & Returns
We ship worldwide.
Shipping is calculated at checkout and is based on your item(s) and total weight. Single small items are flat rate shipping of $2.00 (no tracking unless using express) and all other items are flat rate shipping of $9.50. Please allow anywhere between 3 - 7 business days for delivery.
If you would like to receive your items quickly, we offer flat rate Express Shipping at $12.00. Just make sure to select this option at checkout. Please allow for 1 - 3 business days for delivery.
Standard international delivery to all countries from Australia varies between AU$11.00 and AU$25.00. We use Sendle to deliver your parcels; depending on your location, it usually takes between 7-20 business days. All parcels include tracking details, which we will email to you, so you can follow its journey.
Please note: Our international delivery costs do not include any taxes or duties which may be applied by customs in your country, these will be the responsibility of the recipient.
Orders are sent from our Sydney metro studio within 2 business days of your order being received. Once your order has been dispatched and your shipping method includes tracking, we’ll email your tracking details so you know when your order is on its way.
Rikalu accepts no responsibility for loss or any damage to your package. If your package doesn’t arrive on time please follow this up with your local postal service or email us at firstname.lastname@example.org.
We will happily refund or exchange any full priced items that are damaged, defective or if an item was incorrectly received. Refunds will be issued for the cost of the item purchased less the shipping fee (if applicable).
To return an item please contact us within 7 days of receiving your item(s) at email@example.com and include your order number. Items to be returned need to be unwashed and unused, in its original packaging. Customers will be responsible for return shipping costs. Non-returnable items include gift cards, greeting cards, binky clips and headpieces (due to health reasons).