FAQs

Are moccasins suitable for walkers?

Yes, soft soled shoes are one of the best choices for little ones who are just starting to walk and for toddlers already steady on their feet. Our 100% leather shoes are soft and comfortable, yet durable enough to withstand everyday wear and tear.

Are your knitted crowns suitable for newborns?

Yes. Depending on how big your baby is, the crown may be a little big on them at first. Best fit is from 3 months onwards. Just like a knitted jumper, our crowns stretch with each wear, so if the crown seems tight at first, simply stretch with your hands every now and then.

Can I send a Rikalu item as a gift?

Of course! That’s what Rikalu baby and children accessories were made for. Our items are all sent beautifully wrapped. You can also add one of our original birth milestone cards, in celebration of a birthday or new baby, to your order with the option to leave a message at checkout, which we will hand write on your behalf and send directly to the recipient.

How long will my order take before it is shipped?

We ship on Monday, Wednesday and Friday mornings with a 2-3 day turnaround.

Can I change my order after its been placed?

If you would like to make a change to your order please email orders@rikalu.com with your order details, as soon as possible, and we will try our very best to help if your item(s) have not yet been packed and dispatched. Unfortunately, once the order has been shipped, it’s out of our hands. Please refer to our returns policy if you wish to return an item once it has been received.

Do you ship internationally?

Yes we do. However, please note that we do not take responsibility for any additional international taxes or charges incurred upon arrival in your country. 

How can I pay for my order and is it secure?

Rikalu accepts Visa, Mastercard and American Express. Afterpay coming soon. It is our utmost importance to ensure all your personal and payment details remain safe, secure and confidential. We use Square payment gateway for secure online transactions.

What appears on my credit card statement?

All credit card purchases made through Rikalu, will appear on your statement as a purchase made with Flumier Pty Ltd.